dh88 Privacy Policy

1.Introduction

dh88 ("dh88," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the dh88 online gaming platform at dh88.run (the "Platform"). This Privacy Policy ("Policy") describes how dh88 collects, uses, stores, shares, and protects your personal information when you access or use the Platform, create an account, make a deposit or withdrawal, participate in games, or contact our support team.

This Policy is intended to be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. By registering an account on dh88 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure and data deletion where applicable.

2.Data Controller

dh88 is the data controller responsible for the personal data collected through the Platform. As data controller, dh88 determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, or wish to exercise any of your data rights, you may contact our Data Privacy Officer at the contact details provided in Section 16 of this Policy.

3.Data We Collect

dh88 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

3.1 Identity and Contact Data

• Full legal name
• Date of birth (for age verification – you must be 21 or older)
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement from BPI, BDO, or Metrobank)
• Selfie or liveness check images where required for enhanced verification

3.3 Financial and Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account details)
• Transaction amounts and timestamps
• Bonus and promotional credit history

3.4 Gaming Activity Data

• Games played, bet amounts, and game outcomes
• Session duration and frequency of play
• Responsible gaming tool usage (e.g., deposit limits set, cooling-off periods activated)

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Unique device identifiers
• Platform access logs and session data

3.6 Communications Data

• Records of live chat, email, and other communications with dh88 support
• Feedback and survey responses
• Promotional communication preferences

4.How We Collect Your Data

dh88 collects your personal data through the following means:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey.
• Automatically – through cookies, web beacons, and similar tracking technologies when you access and use the Platform (see Section 10 for full details).
• From third parties – including identity verification service providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud detection services, and regulatory bodies where required by law.

5.How We Use Your Data

dh88 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and managing your dh88 player account.
Identity Verification	Verifying your age (21+), identity, and eligibility to use the Platform.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, and bank transfers.
Regulatory Compliance	Meeting AML, KYC, and other obligations under Philippine gaming regulations.
Fraud Prevention	Detecting and preventing fraudulent activity, cheating, and money laundering.
Customer Support	Responding to your queries, complaints, and support requests.
Responsible Gaming	Monitoring gaming patterns and administering responsible gaming tools.
Platform Improvement	Analyzing usage data to improve the dh88 platform, games, and user experience.
Marketing	Sending promotional communications where you have given consent (opt-out available at any time).

6.Legal Basis for Processing

dh88 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual necessity – processing is necessary to perform the contract between you and dh88 (i.e., to operate your account and provide gaming services).
• Legal obligation – processing is required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests – processing is necessary for dh88's legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent – where you have given explicit consent, such as for receiving marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

7.Data Sharing

dh88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors – GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity verification providers – third-party KYC and AML service providers engaged to verify your identity and screen for sanctions or fraud risk.
• Game software providers – game studios and platform providers whose games are available on dh88, who may receive anonymized or pseudonymized gameplay data for technical purposes.
• Regulatory and law enforcement authorities – where required by applicable Philippine law, court order, or regulatory directive, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• IT and security service providers – cloud hosting, cybersecurity, and platform infrastructure providers operating under strict data processing agreements.
• Professional advisors – lawyers, auditors, and accountants where necessary for legal or compliance purposes, subject to professional confidentiality obligations.

All third parties with whom dh88 shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose beyond the specific service they provide to dh88.

8.International Data Transfers

Some of dh88's service providers may be located outside the Philippines. Where personal data is transferred internationally, dh88 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the National Privacy Commission (NPC) of the Philippines. By using the Platform, you consent to such transfers where they are necessary for the provision of services.

9.Data Retention

dh88 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with AML regulations applicable in the Philippines.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Communications with support are retained for three (3) years from the date of the communication.
• Marketing consent records are retained for the duration of your account and for two (2) years following account closure.

When personal data is no longer required for any lawful purpose, dh88 will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

10.Cookies & Tracking Technologies

dh88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the Platform. The types of cookies we use include:

• Strictly necessary cookies – required for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies – remember your preferences such as language settings and game display options.
• Analytics cookies – collect anonymized data about how players use the Platform to help us improve performance and user experience.
• Marketing cookies – used to deliver relevant promotional content where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the dh88 Platform. dh88 does not use third-party advertising networks or cross-site tracking technologies for the purpose of serving ads on external websites.

11.Your Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by dh88:

• Right to be informed – you have the right to know what personal data dh88 holds about you and how it is being used.
• Right of access – you may request a copy of the personal data dh88 holds about you.
• Right to rectification – you may request correction of any inaccurate or incomplete personal data.
• Right to erasure – you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object – you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability – you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint – you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer using the contact details in Section 16. dh88 will respond to all verified data rights requests within thirty (30) days of receipt, in accordance with applicable law.

12.Security Measures

dh88 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial and identity data.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While dh88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying us immediately of any suspected unauthorized access.

13.Children's Privacy

The dh88 Platform is strictly intended for adults aged 21 years and above. dh88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 16.

14.Third-Party Links

The dh88 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the dh88 Platform and does not cover the privacy practices of any third-party sites. dh88 is not responsible for the content or privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit.

15.Policy Updates

dh88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this Policy. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

16.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by dh88, please contact our Data Privacy Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response. The NPC can be reached through their official government channels.